Thank you for choosing Winnipeg Flowers! We take great pride in providing high-quality floral arrangements and exceptional customer service. Please review our return policy below to ensure a smooth experience with your purchase.
1. Freshness Guarantee
- Flower Quality: We guarantee the freshness and quality of our flowers at the time of delivery or pick-up. If you find that your flowers are not fresh or in satisfactory condition upon receipt, please contact us within 24 hours to address the issue.
2. Issues with Your Order
- Report Problems: For any issues with your order (e.g., incorrect arrangement, damaged flowers), please notify us within 24 hours of delivery or pick-up. You can reach us via phone or online chat.
- Photo Evidence: To facilitate the resolution process, please provide photo evidence of the issue with your flowers.
3. Returns and Exchanges
- Returns: Due to the perishable nature of flowers, we do not accept returns for refunds. However, if there is a problem with the quality or condition of your flowers, we will offer a replacement or store credit, depending on the situation.
- Exchanges: If you receive a different arrangement from what was ordered, we will provide an exchange for the correct arrangement, subject to availability.
4. Cancellations
- Order Cancellation: Orders can be canceled up to 24 hours before the scheduled delivery or pick-up time. Cancellations made after this period will be subject to a cancellation fee of 50% of the total order amount.
- Special Orders: Custom or special orders may have different cancellation terms, which will be communicated at the time of order placement.
5. Delivery Issues
- Incorrect Delivery: If there is an issue with the delivery (e.g., incorrect address or recipient), please contact us immediately. We will make every effort to resolve the issue, which may include re-delivery or a partial refund.
- Missed Deliveries: If the recipient is unavailable at the time of delivery, our driver will leave a notice. The recipient will need to contact us to reschedule delivery. Additional charges may apply.
6. Refunds
- Refunds: Refunds are generally not provided due to the perishable nature of flowers. However, in cases where a replacement is not feasible, we may offer a store credit.
7. Contact Us
- Customer Service: For any questions or concerns regarding your order or our return policy, please contact our customer service team at +14317920800Â or via online chat.